LIME GROUP, INC. PRIVACY POLICY (U.S.)

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Lime Group, Inc. (“Lime,” “we,” “our,” or “us”) operates a technology marketplace that enables (a) independent Instructors to list and offer in-person private and semi-private lessons by Lesson Topic and Lesson Focus at approved Facilities or other real-world locations, set their own pricing and availability, and interact with Clients; (b) Clients to discover, book, pay for, and communicate with Instructors and Facilities; and (c) Facilities to manage locations, approve Instructors, set lesson windows and facility fees, and enforce their own rules and safety standards.

Lime does not itself provide lessons or instructional services, hire or employ Instructors, or own or operate Facilities. Lime is not a training gym, school, camp, or tutoring center; it is a digital platform connecting independent parties. All Instructors and Facilities are independent third parties and are not employees, agents, representatives, or partners of Lime. Each Instructor and Facility is solely responsible for its own acts, omissions, and services.

 You understand and agree that users (Instructors, Clients, and Facilities) control the content they post, the services they offer or purchase, the prices they set or pay, and the times and locations they select. Lime does not and cannot guarantee any user’s identity, background, credentials, licensing, insurance, experience, qualifications, quality, safety, or legal compliance. Lime does not supervise or direct any in-person sessions or interactions.

Lime does not conduct routine criminal background checks or identity verifications, and makes no representations or warranties as to the conduct, intentions, or suitability of any user, even if a user has a “verified,” “approved,” or “bronze” badge or any similar status in the App. Where Lime or a Facility elects to run screenings or verifications, such checks are limited, based on the information the user provides, may be incomplete or out of date, and are not a guarantee of safety or compliance. Additional details and your consent obligations are governed by our Screening & Verification Policy, including the applicable Fair Credit Reporting Act (“FCRA”) notices and adverse-action procedures.

You acknowledge that in-person activities and meetings carry inherent risks of physical injury, property damage, illness, and other harms, and that Lime is not responsible for any harm resulting from the acts or omissions of any user. By using the App or meeting other users in person, you voluntarily assume all risks arising from such interactions and agree to exercise your own independent judgment and precautions (including conducting your own background or reference checks, meeting in safe public locations, and complying with facility rules and insurance requirements).

For certain transactions, Lime (or its payment processor acting on its behalf) acts solely as a limited payment collection agent for Instructors and/or Facilities to accept payments from Clients and remit the appropriate amounts (after fees, taxes, or facility charges) to the designated Instructor or Facility. This limited agency exists for the sole purpose of facilitating secure payments through the Lime Platform and does not make Lime a bank, escrow holder, trustee, fiduciary, employer, insurer, or contracting party to any lesson or service.

Listings and Instructor profiles may be ordered or displayed by relevance and quality signals such as location, availability, price, ratings, responsiveness, and participation in Lime programs like Lime Bronze or other promotional tiers. Sponsored or boosted placements will be clearly labeled as such. Further information is provided in Help Center: How Ranking Works (“How Ranking Works”).

All lesson bookings, communications, and payments must occur within the Lime Platform. You agree not to solicit, accept, or arrange any lessons or payments off the Platform (including cash, checks, Venmo, or other peer-to-peer methods) unless expressly authorized by Lime in writing or by applicable Facility policy. Lime may suspend or terminate accounts and remove content for off-platform activity in violation of this section.

Lime is not an insurer and does not provide damage protection or property coverage of any kind. Any damage to a Facility, equipment, or personal property caused by a user is solely the responsibility of the parties involved. Disputes regarding damage may be handled through Lime’s Resolution Flow, which allows users to submit evidence and, if both parties agree or as permitted under these Terms, authorizes Lime (as limited collection agent) to charge a payment method for agreed amounts.

 Your use of Lime is subject to our Community Standards, Reviews Policy, and Nondiscrimination Policy, each incorporated here by reference. Lime prohibits unlawful discrimination based on race, color, national origin, religion, sex, gender, gender identity, sexual orientation, age, disability, or any other protected status under applicable law. However, Lime recognizes that certain lesson types may reasonably require gender-specific or age-restricted settings for safety, privacy, or competitive reasons. All account types (Client, Instructor, Facility) are at-will participants and may choose to book, teach, approve, or decline to engage with any other user for any lawful reason in their own discretion.

Lime is intended for adults aged 18 and older. Minors may participate only as dependents linked to an adult account holder in accordance with the Lime policies. Child and teen profiles do not have independent logins, and all messaging occurs through the adult account holder. By creating or managing a dependent profile, the adult account holder accepts full responsibility for that dependent’s activities, conduct, and safety during any lesson or interaction arranged through Lime.

Each Instructor and Facility operates as an independent provider of in-person lessons or training services. No employment, joint venture, franchise, or agency relationship exists between Lime Group Inc. (“Lime”) and any User, whether Instructor, Facility, or Client. Lime does not direct or control the performance, conduct, or pricing of any Instructor, Facility, or Client, and nothing in these Terms shall be construed to create such a relationship. Users acknowledge that they are solely responsible for compliance with all applicable laws governing self-employment, independent contracting, and local business operations, including obtaining required licenses, tax registration, and insurance.

Except as expressly provided in Section 10 (Fees and Payments), Lime’s role is limited to providing technology tools that facilitate scheduling, messaging, and payments between Users. For the limited purpose of collecting payments from Clients and transmitting those funds to the applicable Instructor or Facility, Lime (through its payment processor, Stripe) acts solely as a limited payment collection agent, not as the payee or employer of any Instructor or Facility. This limited agency exists only to enable payment processing and does not create any other relationship of agency or representation.

All bookings, lesson payments, tips, and refunds for services arranged through Lime must occur exclusively within the Platform. Any solicitation, acceptance, or completion of lesson payments outside the Platform—whether by cash, check, direct transfer, or third-party payment app—is a material breach of these Terms and may result in account suspension or termination. A Facility may separately charge a monthly or membership fee to an Instructor directly by credit card only where the Facility’s page expressly states that requirement; all lesson-specific “space fees” are deducted automatically from the Instructor’s payout.

Lime does not supervise, direct, or guarantee the performance, quality, or outcomes of any lesson or Facility service. Instructors and Facilities determine the methods, timing, and materials used to deliver their services. Lime does not warrant that any User is qualified, insured, or suitable for any particular lesson. Each Client is responsible for selecting the Instructor or Facility that meets their needs and for verifying credentials or suitability.

Because lessons may involve physical activity, all in-person lessons involving a dependent under age 18 must have an adult parent or legal guardian present at the Facility or location for the entire session. Minors may not hold independent accounts, and all scheduling, messaging, and payment functions occur under the adult account pursuant to the Lime APP MASTER RULES. Clients agree to supervise their dependents and to release Lime from any liability arising from inadequate supervision.

For safety, fraud prevention, and dispute-resolution purposes, Users authorize Lime to review, monitor, and retain communications, lesson media, and other in-app activity conducted through the Platform. Lime may remove, restrict, or report content or conduct that violates these Terms, applicable law, or user safety. Lime does not continuously monitor communications and does not assume responsibility for the content of messages exchanged between Users.

Lime may, but is not obligated to, conduct identity or background screening through accredited third-party services. Any such checks are limited and may be incomplete or outdated. Absence of a flag or record does not guarantee the safety, conduct, or suitability of any User. By participating on the Platform, Users consent to such checks where required for onboarding or safety review, subject to applicable law and Lime’s Screening & Verification Policy.

Clients and Instructors acknowledge that participation in physical or in-person lessons involves inherent risks of injury, illness, or property damage. Each User voluntarily assumes all such risks associated with attending or conducting lessons, entering Facilities, or interacting with other Users, whether arranged through the Platform or otherwise. Lime’s role is limited to facilitating introductions and payments and does not include supervision or safety oversight.

Lime is not a party to contracts between Clients, Instructors, or Facilities. Users agree that any disputes regarding scheduling, conduct, performance, or refunds shall first be addressed directly between the parties. If assistance is required, Users may contact Lime Support at disputes@thelimeapp.com or via the in-app Message Center, which serves as the formal channel for raising concerns. Lime may, at its discretion, facilitate resolution or adjustments but is not obligated to adjudicate or compensate any party.

This Section and all relationships between Lime and its Users are governed by the laws of the State of Texas, without regard to its conflict-of-law principles.

Instructors must:

1. Accuracy and Disclosure. Accurately describe each Lesson’s topic, focus, location, pricing, duration, and availability, and keep such information current at all times.
2. Legal and Safety Compliance. Know and comply with all laws, ordinances, permits, licenses, and industry requirements that apply to the instruction offered (including facility rules, youth-program, zoning, and insurance laws). Lime may require proof of such compliance upon request.
3. Maintain appropriate liability insurance is strongly encouraged for in-person lessons; some Facilities may require proof and will verify COIs via Lime tools.
4. Taxes and Records. Be independent contractors responsible for all applicable taxes, record-keeping, and regulatory filings. Lime is not required to withhold or remit taxes for users.
5. On-Platform Transactions Only. All bookings and payments initiated through Lime must be completed through the Lime platform. Circumventing payments or soliciting off-platform transactions is a violation of these Terms, and Lime reserves the right to collect damages and suspend or terminate the account for any such breach.
6. Interactions and Assumption of Risk. Instructors are solely responsible for their interactions with Clients, Facilities, and anyone present at a lesson. Lime does not supervise in-person activities. By conducting lessons in-person, Instructors assume all associated risks of injury, property damage, illness, and other harms.
7. Minors and Supervision. For any in-person lesson involving a minor, a parent or responsible adult must be physically present for the entire lesson unless (1) the lesson occurs at an approved Facility with qualified staff supervision and (2) the parent has expressly waived that requirement in-app. If no adult is present and no waiver is executed, the parent agrees to waive any and all claims against Lime, its affiliates, and partners arising from the lesson.
8. Screening and Eligibility. Lime does not conduct background checks or guarantee user safety. By using Lime, you represent and warrant that you are not a registered sex offender and that no law or court order prohibits you from working with minors or engaging in instructional activities. You agree to comply with all applicable screening and certification laws in your jurisdiction and to indemnify Lime from any liability resulting from false representation of eligibility.
9. Incident Reporting and Cooperation. Promptly report to Lime and any affected Facility any incident involving injury, property damage, or criminal conduct occurring at or in connection with a Lesson. Instructors must cooperate in good faith with Lime’s support or insurance process and understand that Lime may delay or withhold payouts to resolve claims or chargebacks.
10. Reviews and Integrity. Instructors may not incentivize, manipulate, or retaliate against reviews or ratings. Lime may moderate, remove, or suspend accounts for review abuse or other misconduct.
11. Compliance with Facility and Industry Standards. Comply with all Facility-specific rules and the standards of the relevant sport or discipline’s governing body where applicable.
12. Subscription and Payment Failures. If an Instructor fails to pay their subscription fees or a credit-card charge is declined, Lime may offset such amounts against future payouts or suspend account access until resolved.

Facilities must:

1. Verification of Instructors. Confirm that Instructors using their premises are approved on Lime, carry adequate insurance if required, and meet local certification requirements before allowing Lessons to occur. Facilities must verify Certificates of Insurance (COIs) through the tools provided in the Lime platform if necessary.
2. Safety and Environment. Maintain a lawful, clean, and safe environment for all participants and comply with all local building, health, and safety regulations.
3. Transparency of Fees. Disclose all Facility fees to Instructors through the Lime app prior to booking. Cash or off-platform fees for Lime Lessons are prohibited.
4. On-Platform Transactions Only. All bookings and payments connected to Lime Lessons must occur through the Lime platform. Facilities may not solicit off-platform transactions and acknowledge that Lime may seek damages and suspend their account for violations.
5. Local Compliance. Ensure that their operations and the lessons hosted there comply with all local laws and regulations (e.g., permits, zoning, capacity, CPR/first-aid staffing for youth programs).
6. Insurance and Additional Insureds. Maintain general liability insurance sufficient for the activities conducted and require Instructors teaching on premises to list the Facility and, if requested, Lime as Additional Insureds.
7. Incident Management. Maintain and follow reasonable incident-response protocols for injuries or property damage, and promptly report such events to Lime and cooperate in any investigation or claim process. Lime may delay or offset Instructor or Facility payouts to resolve related claims.
8. Review Integrity. Facilities shall not require, incentivize, or retaliate for reviews and shall not post false or misleading content about Lime, Instructors, or Clients.
9. Cooperation and Transparency. Provide Lime with any information reasonably requested to address safety, compliance, or support issues and cooperate with any legal requests consistent with law.
10. Damages and Defaults. Facilities acknowledge that Lime may recover costs or offset payouts for verified property damage, claims, or Instructor subscription defaults related to activities on their premises.

A “Booking” occurs when a Client confirms and pays for a Lesson offered by an Instructor and, if applicable, conducted at a Facility. Each Booking constitutes a binding agreement between those users, subject to these Terms and any Lesson-specific rules. Lime is not a party to any user-to-user contract and assumes no liability for performance or outcomes of any Lesson.

All payments for Lessons, Facility fees, and tips must be processed through the Lime platform. Collecting or soliciting off-platform payments or offline transactions is prohibited and grounds for account action or termination. Lime may suspend or cancel Bookings that bypass the platform payment system.

Instructor approval is required for any Client-requested cancellation or reschedule. Facility rules may require a time/location change under §7.5; if a Facility closes a booked time slot, the parties must reschedule. Lime may hold payouts until rescheduled. Automated refunds do not apply unless required by law or §7.2 (Platform Override).

Client Commitment. When a Client books a Lesson, the Client is purchasing that time slot and is fully liable for payment even if they later request a reschedule or cancellation. A Lesson time is held exclusively for that Client and is not guaranteed to be reusable by the Instructor or Facility. Clients may submit requests to cancel or reschedule through Lime Messaging, but only the Instructor may approve or deny such requests.

If an Instructor denies or fails to respond to a Client’s reschedule or cancellation request, the Lesson remains active and payouts to the Instructor and Facility will proceed as scheduled. Clients acknowledge and accept that they may lose the full amount paid for a Lesson if the Instructor does not approve the change. No automatic rescheduling occurs under any circumstance.

Platform Override. Lime reserves the right to manage, delay, hold, reverse, or claw back payments when necessary to: (a) facilitate refunds related to a verifiable dispute or error; (b) comply with law, court orders, or payment-network rules; (c) investigate fraud or misuse; (d) address Instructor or Facility cancellations, no-shows, or safety incidents; or (e) implement a Resolution Center decision. These actions may be taken notwithstanding any Instructor-set policy or timing of payouts. 

All Facility fees must be collected on-platform. Such fees will be disclosed to Instructors for each approved Facility and deducted from the Instructor’s portion of the payout for each Lesson.

If a Facility charges a recurring monthly fee instead of a per-Lesson fee, the Instructor must maintain a valid payment card on file. Lime will automatically process that monthly charge approximately two weeks before the start of the upcoming month. Failure to maintain an active payment method or to satisfy a Facility fee may result in suspension of teaching privileges at that Facility.

Facilities may set their own fee amounts and structures (per-slot, per-Client, or monthly) and Lime will apply the corresponding deduction automatically to each payout. Fees are subject to change by the Facility with reasonable notice through the Lime system.

Facilities may determine which Instructors are approved to use their locations and may set or enforce rules including, without limitation: required insurance coverage, number of weekly hours, per-hour or per-Client fees, lesson types permitted, and safety and equipment standards. Lime does not oversee or guarantee Facility operations and is not liable for Facility policies, conditions, or fees.

Each Facility establishes its operating hours and lesson windows, which constitute the primary availability for Lessons conducted on-site. Instructor availability is secondary and must fall within the Facility’s approved time frames. If an Instructor is operating at an unclaimed address not linked to a registered Facility, no Facility restrictions apply, and the Instructor is solely responsible for ensuring the space is safe and lawful for instruction.

Lime may withhold or recover funds from any party in the event of a chargeback, payment dispute, unauthorized transaction, or violation of these Terms. The party initiating the chargeback (Client, Instructor, Facility, or other user) will bear full responsibility for any associated fees, penalties, and damages caused to Lime or other users. Lime reserves the right to suspend accounts, freeze payouts, or offset negative balances against future earnings until the matter is resolved. Lime’s determinations in dispute or Resolution Center matters are final and binding within the platform.

(a) Lime Green – Client Memberships. Clients may subscribe to Lime Green on a monthly or annual basis.

• Monthly plans renew automatically at $9.99 per month until canceled; service continues through the end of the paid month.
• Annual plans ($99.99 per year plus fees) provide 12 months of benefits and renew automatically on the anniversary date unless canceled before renewal. Early cancellation does not trigger a refund, but benefits remain active until the term ends.

(b) Lime Bronze – Instructor Memberships. Instructors may purchase Lime Bronze annually either (i) in a single payment of $549.99 + fees or (ii) in twelve monthly installments of $49.99. Insurance coverage and other Bronze benefits are paid in advance for the full year; therefore Bronze subscriptions are non-cancelable until the year’s end. Instructors remain liable for the full annual amount even if they stop teaching or delete their account. Lime will send a renewal notice approximately 60 days before expiration. If not canceled at least 30 days before the renewal date, the subscription auto-renews and charges the card on file for the upcoming year. If a Bronze membership is terminated for cause under §15.10, any unpaid balance becomes immediately due and payable.

(c) Facility Trials and Future Pricing. All Facility accounts begin on a free trial basis. Lime reserves the right to introduce subscription fees for Facilities in the future with not less than 30 days’ notice of new pricing or billing structures.

(d) Price Changes. Lime may adjust subscription rates or fees with 30 days’ notice. Continued use after the effective date constitutes acceptance of the new price.

Lime reserves the right to take any action it deems necessary to protect its users, its business, or third parties, including without limitation canceling Bookings, freezing accounts, withholding payouts, garnishing funds, suspending availability, or terminating access to the Services at its sole discretion. No automated enforcement will occur; each action will be reviewed and authorized by Lime staff.

Instructors and Facilities are independent service providers and are solely responsible for determining and remitting any applicable taxes on their earnings. Lime does not act as a tax agent but reserves the right to collect or remit taxes as a marketplace facilitator if required by law in the future. Lime may report payment activity to tax authorities as mandated by law and may withhold payouts pending submission of required tax information (e.g., Form W-9, W-8BEN, or equivalent).

All communications, payments, and decisions related to a minor’s Lesson must be made through the adult account holder who created the dependent profile. Minors do not contract with Instructors directly and may not message Instructors independently. The adult Client is responsible for the minor’s safety, attendance, and Lesson readiness.

All users acknowledge that in-person Lessons involve physical activity and inherent risks of injury, illness, property damage, or loss. By booking through Lime, each Client and Instructor assumes those risks voluntarily and releases Lime from any liability arising from participation in a Lesson or use of any Facility, except to the extent caused solely by Lime’s gross negligence or willful misconduct.

(a) Oneway feedback only. At launch, only Clients may rate and review Instructors. Instructors cannot rate Clients, and Instructors do not have a public “right to reply” to reviews. Lime may enable twoway feedback and Instructor replies in a future release with notice.

(b)Public by default. Client reviews collected after a lesson are publicly displayed. Lime may share reviews privately with a facility and use them internally for quality, safety, and support. 

(a) Adult account owner only. Reviews must be authored by the adult account owner. If the reviewed lesson was for a minor dependent, the review is from the adult’s perspective. A guardian may mention the minor, but the authored review remains attributed to the adult account owner.

(b) Age rules. Child/teen dependents have no separate login and cannot post reviews independently. 

(a) Name format. Reviews will display the reviewer’s first name and last initial (e.g., “Alex P.”).

(b) Anonymization. Lime may, in its discretion, show a review as anonymous to the public (for example, to protect privacy or safety) while retaining full records internally.

(a) Submission window. Clients have 90 days from the lesson’s completion to submit a rating/review.

(b) Edit window. A submitted review may be edited for up to 10 days after the initial submission. After this window, the review is locked.

(c) Timing mechanics. Review prompts may be delivered via inapp notifications following lesson completion. 

(a) Good-faith, accurate, and relevant. Reviews must be accurate, made in good faith about the lesson experience, and relevant to the Instructor’s services.

(b) Prohibited content. Reviews may not include illegal, harassing, hateful, discriminatory, pornographic, doxxing, or otherwise abusive content, or content that violates privacy, IP, or other rights.

(c) Moderation rights, no duty. Lime may screen, label, decline to display, limit distribution of, or remove reviews that violate these Terms or applicable policies but has no obligation to do so and does not guarantee review accuracy. 

(a) No automatic removal. If an Instructor disputes a review, Lime will not remove it solely because it is disputed.

(b) Context labels Where appropriate, Lime may append contextual labels (e.g., “Instructor has disputed factual accuracy”) or limited clarifying notes rather than removing the review, while Lime reviews the matter for policy violations.

(c) Process. Instructors must provide a concise rationale and any supporting documentation. Lime may request additional information. Decisions are at Lime’s discretion.

Lime may display star ratings (e.g., 1–5) aggregated from Client submissions. These ratings are used publicly and internally for safety, quality, search, or support workflows and are publicly displayed. 

(a) Optional tips. After lessons, Clients may add an optional tip for the Instructor within the post-lesson flow or later from lesson history. Suggested tip amounts (e.g., 15%, 20%, 25%) and a custom “Other” entry may be presented. Tips are processed through Lime’s payment flow. 

(b) No off platform tipping or incentives. Off platform tips (cash, external apps) in connection with lessons booked on Lime are prohibited. Offering or soliciting any incentive tied to leaving a review or a particular rating (e.g., “5 stars for a discount/tip”) is prohibited.

(c) Minimums. Tips below US $2.00 are not accepted. 

(d) Processing order and split (tips). For any tip amount T, the Stripe processing fee is deducted first. The remaining amount N = T − Stripe fee is then split as follows:
 • Free Instructor account: Instructor receives 73% of N; Lime receives 27% of N.
 • Bronze Instructor account: Instructor receives 80% of N; Lime receives 20% of N.

(e) Finality. Tips are final and nonrefundable once processed, even if a lesson is later refunded or canceled, unless required by law or card network rules.

For any transaction processed on Lime (e.g., lesson charges, addons, tips), the Stripe processing fee is deducted first from the total collected. Lime’s portion, the Instructor’s portion, and potential Facilities portion are then calculated on the postfee remainder in accordance with the applicable fee schedule(s) and account tier(s). (This clause clarifies the calculation order; see §9.8(d) for tips.)

(a) Reviewer opinions. Reviews reflect the opinions of Clients and are not verified by Lime for accuracy; they may be incomplete or incorrect. Lime does not endorse any review content.

 
(b) Platform discretion. Lime may format, truncate, or present reviews and ratings in ways that promote clarity, reduce abuse, and improve user safety, and may disable review features for accounts or content that violate policies. 

Violations of this Section 9 may result in review removal, labeling, feature limits, account suspension, or other actions, in Lime’s discretion.

Lime may update this Section (for example, to introduce two way feedback or public display) with notice as required by the Terms. 

You retain ownership of all text, photos, videos, reviews, media, and other materials that you submit or display through the Lime Services (“User Content”). Submitting User Content does not transfer ownership of your intellectual-property rights.

You grant Lime a worldwide, royalty-free, transferable, sub-licensable, perpetual license to host, store, use, reproduce, distribute, communicate, publicly display, perform, publish, modify, translate, transcribe, adapt, and create derivative or transformative works from your User Content to operate, improve, and promote the Services. This includes the right to crop, caption, overlay, reformat, compile, or otherwise transform User Content for use within Lime applications, marketing, and education materials and in any media now known or later developed.

You authorize Lime to use your name, profile photo, likeness, and in-app actions (e.g., bookings, reviews, tips) next to promotional modules or sponsored content on or off the platform, without compensation, subject to your privacy and notification settings. You may opt out of such advertising features in Settings where available.

You grant other Lime users a limited license to access and use your User Content as enabled by the Services (such as viewing profiles, lesson cards, and reviews or sharing them within the platform).

When Lime or its partners commission, fund, or produce photography or video content on your behalf (e.g., featured instructor or facility shoots), Lime owns that content and all associated intellectual-property rights .

If your User Content depicts a minor, you represent that you are the adult account holder for that dependent or have written guardian consent. Instructors must obtain written guardian approval before uploading or sharing media featuring non-dependent minors and must mask personally identifiable information (e.g., school logos or addresses) in non-lesson-related content .

No direct communication with minors is permitted. All messaging about a dependent must occur exclusively with the account-holding parent or guardian, who is identified in the chat. By using Lime, all participants acknowledge that minors’ lesson information may appear in these guardian-supervised message threads.

Lime may record, review, or monitor User Content and in-app messages to ensure safety, fraud prevention, and policy compliance. Lime may remove or disable User Content or suspend messaging that violates law or these Terms. Where practicable, Lime will notify you with reasons and an appeal option unless doing so would impede an investigation or violate law .

You authorize Lime to act on your behalf to address unauthorized uses of your User Content originating from Lime, including sending DMCA or similar takedown notices to third parties .

For security and safety purposes, Lime retains messages and related content for 24 months before archiving to its records .

The license to your User Content is perpetual for already published or promotional uses but ends for future use upon your deletion of the content or your account, subject to (i) archival backups, (ii) content used by others under this license, and (iii) retention required by law or for safety or dispute resolution .

Users may report copyright or other rights violations via Lime’s Support Center. Lime may suspend accounts that repeatedly infringe third-party rights and cooperate with law enforcement as required.

Lime is an online venue that enables Clients, Instructors, and Facilities to publish, offer, search for, and book in-person lessons. Lime is not a party to any contract among users and does not own, control, employ, supervise, or manage any Instructor, Facility, lesson, or location. Lime may—but has no obligation to—review or retain in-app communications to operate, secure, and improve the Platform or to enforce these Terms. Lime is not an insurer, gym, talent agency, or employer of any user.

You are solely responsible for your interactions with other users, on or off the Platform. Lime does not conduct criminal or identity checks on every user and makes no representations or warranties about any user’s conduct, background, identity, or legitimacy. You agree to act prudently and use common sense when deciding whether to meet, train, or communicate with another user, and you do so at your own risk.

All account holders must be at least 18 years old . If a dependent minor participates under your account, you as the adult account holder are fully responsible for the minor’s participation, transportation, and supervision. If an adult guardian is not present during any lesson involving a minor, you irrevocably waive and release all claims against Lime arising from that absence. Facilities and Instructors may require an on-site guardian or staff member for compliance or insurance reasons.

Lime may, but is not required to, conduct or facilitate limited background or identity checks of Instructors or Facility representatives through a third-party service. Any screening reports are provided “as is,” may be incomplete or outdated, and do not guarantee safety. Lime reserves the right to perform, repeat, or decline any screening at any time and to rely on user certifications, self-attestations, or Facility verifications. If a Facility or user obtains a third-party consumer report, they are solely responsible for compliance with the Fair Credit Reporting Act (FCRA) and any state equivalents.

By using Lime, you represent that you have not been convicted of or pled guilty to any violent or sexual offense, are not required to register as a sex offender, and are legally permitted to use the Services. Lime may remove or deny access to any user who violates this representation or who, in Lime’s discretion, poses a risk to others.

Lessons may involve physical activity and the use of facilities or equipment that carry inherent risks of injury, illness, disability, or death. You voluntarily assume all such risks, known and unknown, arising from participation in any lesson or meeting arranged through Lime. Lime is not responsible for verifying the safety, suitability, or condition of any Facility, equipment, or training method.

Certain subscription tiers (e.g., Bronze) include access to third-party liability insurance coverage. All insurance is provided by independent carriers and subject to each policy’s own terms, limits, and exclusions. Lime does not underwrite, issue, or guarantee any insurance coverage. By enrolling in a covered plan, you authorize Lime to (i) communicate directly with your insurance broker or carrier to confirm coverage or request policy modifications and additional COIs for approved Facilities, and (ii) share those COIs with Facilities and administrators through the Lime Platform for verification purposes.

Lime’s messaging and support channels are not a substitute for emergency services (such as 911). If you require immediate assistance, contact your local emergency authorities.

Lime may monitor messages and activity for trust & safety purposes, remove content, or suspend accounts to protect the community. Users are encouraged to meet only in verified public Facilities, avoid off-platform payments, and report any unsafe behavior via legal@thelimeapp.com or the in-app safety link.

To the fullest extent permitted by law, you release Lime, its affiliates, officers, directors, employees, and agents from all claims arising out of or relating to: (a) your participation in lessons or activities arranged through the Platform; (b) your interactions with other users; or (c) the acts or omissions of any Instructor, Facility, or participant. You further agree to defend, indemnify, and hold Lime harmless from all losses, damages, liabilities, and expenses (including attorneys’ fees) arising out of (i) your breach of these Terms, (ii) your conduct or use of the Services, or (iii) your violation of any law or third-party rights. If you reside in California, you expressly waive the protections of California Civil Code § 1542 (and any similar statute in other jurisdictions), acknowledging that you may release claims unknown or unsuspected at the time of this release.

Lime may suspend, restrict, or terminate any account —or any individual role (Client, Instructor, or Facility Admin/Business)— at any time to address:
(a) violations of these Terms or Lime App Master Rules;
(b) fraud, misrepresentation, or payment abuse;
(c) safety risks to users, dependents, or the public;
(d) legal requirements or law-enforcement requests; or
(e) other conduct that Lime reasonably believes may harm users, facilities, or the integrity of the marketplace .

Where appropriate, Lime may take intermediate actions before termination, including limiting specific features, hiding content or profiles, canceling bookings, removing reviews, revoking status badges, or restricting visibility until the matter is resolved .

Lime may terminate without cause by providing thirty (30) days’ notice via email or in-app message. No notice is required for material breach, fraud, safety risks, or legal requirements. During a no-cause notice period, existing lessons may continue as scheduled, but no new lessons may be booked beyond the termination date .

If an Instructor or Facility role is suspended or terminated for cause, Lime may automatically cancel future lessons. Clients will be refunded under the applicable cancellation policy. Lime may delay or freeze pending Stripe payouts for up to eight (8) hours after each lesson while investigating claims, deducting chargebacks, facility fees, and processing costs before release.

If an account holder is suspended or terminated, all child and teen profiles linked to that account are automatically disabled until the account is reinstated or the dependent reaches age 18 and creates a new account under their own credentials.

Lime may take action against users for off-platform behavior that creates risk to other members or facilities (including harassment, violence, fraud, or abuse), even if such conduct occurs outside the app.

Users whose access has been limited or accounts terminated may not create new accounts or access Lime through another user’s account without Lime’s written permission.

Any user may appeal a suspension or termination within fourteen (14) days by messaging Lime Support through the in-app Message Center or emailing legal@thelimeapp.com. Lime will review and respond in good faith within a reasonable period .

If a facility closes or goes out of business, Lime may reclaim its registered address and convert the facility listing into an open location available to approved instructors for booking.

Subscriptions purchased through Lime’s web platform are non-refundable upon account cancellation. If a Bronze membership is paid on an installment plan, any unpaid balance becomes a collectible debt immediately upon termination of the account.

Lime may suspend or terminate repeat intellectual-property infringers and remove content upon valid notice under the Digital Millennium Copyright Act or similar laws.

Lime may disclose data or take action as necessary to comply with laws, court orders, law-enforcement requests, or governmental investigations .

15.13 Survival.
The following sections survive termination: Payments & Fees; User Content & IP Rights; Privacy Policy; Disclaimers; Limitations of Liability; Indemnification; Dispute Resolution; and this Section 15.

Your use of Lime is governed by the Lime Privacy Policy, which describes in detail how we collect, use, share, and protect your personal information. By using Lime, you acknowledge and consent to that data processing. The Privacy Policy is incorporated into these Terms by reference and will be updated from time to time to reflect new features or regulatory requirements.

We collect and process personal data to: operate the Lime platform; facilitate lesson bookings and payments; provide support and safety features; verify identities where necessary; communicate with users; comply with applicable law; and improve our services through aggregated analytics. We may use third-party processors (e.g., Stripe, Google Maps, Twilio) solely to perform these functions on our behalf under contractual privacy obligations.

You may only use personal data obtained through Lime for legitimate purposes directly related to lessons, bookings, or communications on the platform. You may not export, sell, scrape, or use data from Lime for off-platform marketing, contact lists, or any unauthorized purpose. We may suspend or terminate accounts that violate this policy.

Lime does not permit independent accounts for users under 18 years of age. All minor participants must be added as dependents under an adult account holder and bookings must be managed by that adult. We do not serve ads to minor profiles and we limit data collection to information necessary for scheduling and safety. Parents or guardians may request deletion of a dependent profile at any time, subject to legal retention requirements.

Lime may, but is not required to, perform identity or background checks on any user to help maintain platform integrity and prevent fraud. Any such screenings are provided “as is” and may not be comprehensive or current. We may also require certain instructors or business owners to complete Stripe Know-Your-Customer (KYC) verification or submit tax information as part of payout setup. These processes are handled by third-party services under their own privacy policies.

By creating a Lime account or processing a payment, you authorize Lime to share necessary data with our payment partners (e.g., Stripe, Apple, Google Pay, or PayPal) to complete transactions. These services may process or store data in the United States or other jurisdictions. Your use of Apple App Store or Google Play is also subject to their own terms and privacy policies.

You retain ownership of any photos, videos, or other media you upload to Lime. By posting or submitting content on Lime, you grant Lime a worldwide, royalty-free, transferable, and sublicensable license to host, display, and use that content solely to operate and promote the platform and your profile (e.g., listing pages, search results, or marketing modules). This license ends when you delete your content from Lime’s systems (subject to reasonable backup retention).

We may access, preserve, or disclose account data if we believe in good faith that it is necessary to comply with law or lawful process, protect users’ safety, detect fraud or security issues, enforce our Terms, or protect Lime’s rights and property. We may also communicate with law enforcement or insurance providers as appropriate.

We may create and use de-identified or aggregated data to analyze usage patterns, improve features, and support product development. Such data cannot reasonably be used to identify you and may be retained indefinitely.

Notwithstanding the foregoing, message content and related records may be retained for 24 months for safety, compliance, and audit per §§10.4, 11.10, and 14.12.

If we make material changes to how we use your personal data in ways that may reasonably affect you, we will notify you in advance as described in our Privacy Policy and update the effective date accordingly.

19.1 Scope of Limitation. TO THE MAXIMUM EXTENT PERMITTED BY LAW, Lime AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES OF ANY KIND (INCLUDING LOST PROFITS, DATA, GOODWILL, SERVICE INTERRUPTION, OR THE COST OF SUBSTITUTE SERVICES) ARISING OUT OF OR IN CONNECTION WITH (A) YOUR ACCESS TO OR USE OF, OR INABILITY TO ACCESS OR USE, THE Lime PLATFORM OR SERVICES; (B) THE CONDUCT OR CONTENT OF ANY USER, INSTRUCTOR, FACILITY, OR THIRD PARTY ON OR OFF THE PLATFORM; OR (C) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR DATA OR COMMUNICATIONS, EVEN IF Lime HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

19.2 Aggregate Cap by Role. EXCEPT AS OTHERWISE REQUIRED BY LAW, Lime’S TOTAL AGGREGATE LIABILITY FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE LESSER OF (A) ONE HUNDRED U.S. DOLLARS ($100) OR (B) THE TOTAL AMOUNT PAID BY YOU TO Lime (IN THE CASE OF CLIENTS) OR PAID TO YOU BY Lime (IN THE CASE OF INSTRUCTORS OR FACILITIES) DURING THE TWENTY-FOUR (24) MONTHS PRIOR TO THE FIRST EVENT GIVING RISE TO SUCH CLAIM. FOR ALL OTHER USERS, THE MAXIMUM CAP IS ONE HUNDRED U.S. DOLLARS ($100). THE LIMITATIONS IN THIS SECTION APPLY EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

19.3 Personal Injury and Assumption of Risk. TO THE FULLEST EXTENT PERMITTED BY LAW, Lime DISCLAIMS ANY LIABILITY FOR BODILY INJURY, DEATH, EMOTIONAL DISTRESS, OR OTHER PHYSICAL HARM RESULTING FROM PARTICIPATION IN ANY LESSON, ACTIVITY, OR EVENT BOOKED THROUGH THE PLATFORM. ALL LESSONS AND ACTIVITIES CARRY INHERENT RISKS, AND YOU ASSUME FULL RESPONSIBILITY FOR THOSE RISKS. BY BOOKING OR PARTICIPATING IN ANY LESSON, YOU ACKNOWLEDGE AND AGREE TO THE ASSUMPTION OF RISK AND WAIVER OF LIABILITY SET FORTH IN SECTION 13 (SAFETY AND ASSUMPTION OF RISK) OF THESE TERMS.

19.4 Platform Role. Lime OPERATES SOLELY AS AN ONLINE MARKETPLACE AND IS NOT A PARTY 

TO ANY CONTRACT BETWEEN CLIENTS, INSTRUCTORS, OR FACILITIES. Lime DOES NOT CONTROL OR SUPERVISE THE ACTIONS OR OMISSIONS OF ANY USER, AND HAS NO RESPONSIBILITY FOR THE QUALITY, SAFETY, SUITABILITY, OR LEGALITY OF ANY LESSON, INSTRUCTION, OR FACILITY. NO PARTNERSHIP, EMPLOYMENT, OR AGENCY RELATIONSHIP IS CREATED BY YOUR USE OF THE PLATFORM.

19.5 Minors and Adult Account Responsibility. ALL BOOKINGS FOR MINORS MUST BE MADE BY, AND ARE THE SOLE RESPONSIBILITY OF, THE ADULT ACCOUNT HOLDER. THE ADULT ACCOUNT HOLDER ASSUMES ALL RISKS AND LIABILITY FOR THEIR DEPENDENTS’ PARTICIPATION IN LESSONS AND ACTIVITIES BOOKED THROUGH Lime.

19.6 Jurisdictional Limits. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CERTAIN DAMAGES OR THE DISCLAIMER OF CERTAIN WARRANTIES. IN SUCH JURISDICTIONS, THE LIMITATIONS AND DISCLAIMERS IN THIS SECTION SHALL APPLY ONLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

To the fullest extent permitted by law, you agree to release, defend, indemnify, and hold harmless Lime Group, Inc., its parents, subsidiaries, affiliates, successors, assigns, and each of their respective directors, officers, employees, agents, licensors, partners, service providers (including payment processors, mapping and communications vendors), and insurers (collectively, the “Lime Parties”) from and against any and all claims, demands, actions, losses, liabilities, damages, judgments, fines, penalties, costs, and expenses (including reasonable attorneys’ fees and court costs) arising out of or relating to:

1. your access to, use of, or participation in the Services, including any in-person lessons, activities, facility use, or interactions with instructors, facilities, or other users;
2. your dependents’ participation or use of the Services under your account;
3. your content, communications, or conduct on or off the platform;
4. any injury to person or property that you or your dependents cause or sustain during any lesson or activity;
5. your breach of these Terms, the Lime App Master Rules, Facility rules, or any applicable law or regulation; and
6. your responsibility for any taxes, tips, fees, or reporting obligations arising from your use of the Services or payments made through Lime.

This indemnity applies regardless of any negligence of the Lime Parties, except to the extent caused by their gross negligence or willful misconduct. Lime’s current Bronze-level insurance policy and Certificates of Insurance (“COIs”) exist to provide supplemental coverage for approved facilities and instructors, but do not limit your indemnification obligations under this Section.

Lime may, at its option and expense, assume the exclusive defense and control of any matter otherwise subject to indemnification. If Lime assumes such defense, you will cooperate in good faith, provide requested information, and may not settle any claim without Lime’s prior written consent. Failure to promptly notify Lime of a claim will not relieve you of your indemnification obligations except to the extent Lime is materially prejudiced by such delay.

21.1 Informal Resolution

Before initiating any formal claim, you agree to first send Lime a written notice of the dispute (“Notice”) and to attempt in good faith to resolve it informally.
The Notice must include: your full name, mailing address, email associated with your account, a description of the dispute and facts supporting it, the specific relief sought, and your signature. Send all Notices to:

Lime Group, Inc. — Legal Department
Attn: Notice of Dispute
Dallas County, Texas 75225 USA or legal@thelimeapp.com

Lime will send any Notice to the email address on your account. Either party may request a conference call to discuss the matter. If the dispute is not resolved within 60 days of receipt of a complete Notice, either party may commence arbitration (or a small-claims case as provided below). Compliance with this process is a condition precedent to arbitration.

21.2 Binding Arbitration (Individual Only)

Except for the claims described in § 21.3 below, any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Services (collectively, “Disputes”) shall be resolved by binding individual arbitration administered by National Arbitration and Mediation (“NAM”) under its Comprehensive Dispute Resolution Rules and Procedures as modified here. The Federal Arbitration Act (“FAA”) governs this agreement.

• Location and Format. Arbitration shall occur in Dallas County, Texas, unless the arbitrator orders otherwise or the parties agree to remote video arbitration for claims ≤ $1 million. For claims ≤ $10,000, either party may choose arbitration on written submissions only.
• Delegation. The arbitrator—not a court—shall exclusively decide all issues of arbitrability, scope, and compliance with this section.
• Fees. Arbitration fees shall follow NAM’s consumer rules. If your gross monthly income is under 300% of the U.S. federal poverty guidelines, you may apply for a fee waiver; upon proof of a granted waiver, Lime will pay your arbitrator fees.
• Sanctions & Offers of Judgment. The arbitrator may impose reasonable attorneys’ fees and costs if a party brings a claim in bad faith or for harassment and may apply an offer-of-judgment cost-shifting rule similar to Fed. R. Civ. P. 68.
• Mass Arbitrations (Bellwether Process). If 25 or more similar claims by the same counsel are filed within 180 days (“Mass Claims”), NAM’s Mass Claim Rules apply as modified here: (i) the first 30 cases (15 per side) will proceed as bellwethers before separate arbitrators; (ii) remaining cases will be stayed pending those awards; (iii) after final awards in the bellwethers, the parties shall mediate remaining claims for 60 days; and (iv) any unresolved claims may then proceed in additional batches of 30 until all are resolved. Arbitration fees for non-bellwether cases are not due until their batch is activated.
• Relief. The arbitrator may award the same damages and relief a court could award on an individual basis. To the extent permitted by law, Lime’s total liability in any arbitration shall not exceed the lesser of $100 or the amount you paid to Lime in the 12 months before the event giving rise to the claim (see § 19).

21.3 Exceptions to Arbitration

The following disputes are not subject to arbitration:
(a) individual claims brought in small-claims court of competent jurisdiction before an arbitrator is appointed;
(b) individual claims of sexual assault or sexual harassment arising from use of the Services; and
(c) claims for intellectual-property or privacy rights violations or requests for injunctive relief based on exigent circumstances (e.g., unauthorized access, data breach, cyberattack).

These claims may be filed in the state or federal courts of Dallas County, Texas, and the parties consent to that venue and jurisdiction.

21.4 Class Action and Jury Trial Waiver

TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AND Lime WAIVE ANY RIGHT TO A JURY TRIAL AND AGREE THAT DISPUTES MUST BE BROUGHT AND RESOLVED ONLY IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION. The arbitrator may award relief only to the individual party and only to the extent necessary to resolve that party’s claim. If any part of this Class Waiver is found unenforceable as to a specific claim, then that claim shall proceed in court, but all remaining claims shall be arbitrated.

21.5 Opt-Out Right

You may opt out of this Arbitration Agreement by sending a signed written notice within 30 days after first accepting these Terms. Your notice must include your name, address, email associated with your Lime account, and a clear statement that you wish to opt out of the arbitration agreement. Send it to:

Lime Group, Inc. — Arbitration Opt-Out
PO Box 25472, Dallas, Texas 75225, USA or legal@thelimeapp.com

Opting out does not affect any other provisions of these Terms.

21.6 Governing Law and Severability

This Section 21 shall be governed by the Federal Arbitration Act and, for non-arbitrable claims, the laws of the State of Texas without regard to conflict-of-law rules. If any portion of this Section is found unenforceable, that portion shall be severed, and the remainder shall remain in full force and effect. This Section survives termination of your account and these Terms.

22.1 Applicable Law
These Terms and any dispute, claim, or controversy arising out of or relating to them or your use of the Services are governed by the laws of the State of Texas and the United States of America, without regard to conflict-of-law principles. The Federal Arbitration Act governs the interpretation and enforcement of Section 21 (Dispute Resolution; Arbitration; Class Waiver).

22.2 Venue for Non-Arbitrable Claims
Any action that is not subject to arbitration shall be filed exclusively in the state or federal courts located in Dallas County, Texas, and each party irrevocably consents to the personal jurisdiction and venue of those courts for such matters.

22.3 Small-Claims and Carve-Outs
Either party may bring an individual claim in a small-claims court of competent jurisdiction within the United States before an arbitrator is appointed. The following claims are not subject to mandatory arbitration and may be brought in court:
(a) individual claims alleging sexual assault or sexual harassment related to use of the Service;
(b) claims for public injunctive relief; and
(c) claims for injunctive or other equitable relief to protect intellectual-property rights or address privacy or security violations .

22.4 Pre-Arbitration Notice and Informal Resolution
Before initiating arbitration, the initiating party must send the other a written Notice of Dispute describing the nature of the claim and the relief sought. The parties will attempt to resolve the dispute informally for 60 days after the Notice is received before filing for arbitration.

22.5 Arbitration Administrator and Rules
Unless otherwise agreed, binding arbitration will be administered by National Arbitration and Mediation (NAM) under its Consumer Arbitration Rules. If NAM cannot administer the matter, another recognized administrator may be selected by mutual agreement or by a court of competent jurisdiction. Hearings may be conducted by video conference unless the arbitrator orders otherwise for good cause.

22.6 Mass-Action and Efficiency Procedures
To promote efficient resolution, claims involving 100 or more filings within 180 days that present substantially similar issues will be batched and processed in coordinated phases consistent with NAM’s or successor mass-claim protocols (as used by and ).

22.7 International Consumer Protection Safeguard
For users outside the United States, mandatory consumer-protection laws of their country of residence may apply notwithstanding the Texas choice of law provision.

22.8 Amendments to Dispute Section
If Lime amends Section 21 (Dispute Resolution; Arbitration; Class Waiver), users may opt out of that amendment within 30 days of notice by emailing legal@thelimeapp.com with a statement that they choose to opt out of the new arbitration terms. Opting out of an amendment does not void previous agreements to arbitrate.

22.9 Survival
This Section and the Dispute Resolution section will survive termination of your account or these Terms and continue to govern any dispute arising between you and Lime.

23.1 Our Right to Update
We may modify these Terms and any policies incorporated by reference from time to time. No modification applies retroactively to disputes that arose before its effective date.

23.2 What Counts as a “Material Change”
“Material Changes” include any updates that materially reduce your rights or expand your obligations, including changes to (a) fees, subscription pricing or benefits (e.g., Lime Green or Lime Bronze plans); (b) dispute-resolution terms or class-action waivers; (c) cancellation or reschedule rules; (d) data collection or use (including dependent/minor data); (e) disclaimers or liability limits; and (f) other legal rights that significantly impact your use of the Services.

23.3 Notice & Timing (30 Days for Material Changes)
For Material Changes, we will provide at least 30 days’ advance notice before the effective date via (i) email, (ii) push notification (if enabled), and (iii) the in-app Message Center, and we will update the “Last Updated” date and post a summary in the Legal section of Settings. You may terminate your account before the effective date if you disagree with the changes. 

23.4 Acceptance (Opt-In for Material Changes)
You must affirmatively accept Material Changes before using features affected by them. If you choose not to accept, you can continue browsing existing lessons and messages but cannot book new lessons that require acceptance until you agree to the updated Terms. 

23.5 Immediate Changes for Safety or Law
We may implement changes immediately without advance notice to address security, fraud, abuse, or legal requirements and will notify you promptly afterward. 

23.6 Dependent Data (Opt-In Required)
We will not materially change how we collect or use information about dependents or minors linked to your account without first providing notice to the adult account holder and obtaining their opt-in consent before any new use takes effect. 

23.7 Arbitration Terms
If we amend our arbitration or class-action waiver provisions, we will give at least 30 days’ advance notice and offer you a 30-day opt-out period for those specific changes. Such updates will not apply to claims already filed. 

23.8 Subscriptions and Plan Features
We may modify subscription pricing or plan features (e.g., Lime Green/Bronze benefits) with 30 days’ advance notice. Changes apply on the next renewal date and do not alter the value of a current paid term. 

23.9 Existing Bookings
Policy or price changes will not apply retroactively to lessons already booked and paid, except as required by law or for safety reasons.

23.10 Record of Changes
We maintain a public version archive of these Terms for at least two years under Settings → Legal → Version History, including summaries of past updates. 

23.11 U.S. Only Application
This section applies to users within the United States. If Lime expands internationally, regional versions may apply with different notice periods or acceptance requirements.

24.1 Entire Agreement.
These Terms, together with the Lime App Master Rules, Privacy Policy, and any additional policies incorporated by reference, constitute the entire agreement between you and Lime Group, Inc. (“Lime”) and supersede any prior agreements or understandings relating to your use of the Services.

24.2 Severability.
If any provision of these Terms is found invalid or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remainder shall remain in full force and effect.

24.3 No Waiver.
Lime’s failure to enforce any provision of these Terms shall not be considered a waiver of any right or provision herein unless acknowledged in writing by Lime.

24.4 Assignment.
You may not assign these Terms or any rights or obligations under them without Lime’s prior written consent. Lime may assign these Terms and its rights and obligations hereunder to any affiliate or successor in connection with a merger, acquisition, corporate reorganization, or sale of assets, with thirty (30) days’ prior notice to you, consistent with ’s notice-based assignment model .

24.5 Electronic Notices.
You consent to receive all communications electronically, including through email, the Lime Message Center, push notification, or SMS (as applicable). Notices are deemed given when sent or posted to your account. This parallels the electronic notice rules in and policies .

24.6 Third-Party Services and App Stores.
Certain features of Lime rely on third-party services such as Stripe, Google Maps, Twilio, and Apple or Google sign-in tools. Your use of those features is subject to each provider’s terms of service and privacy policies. Lime is not responsible for the acts or omissions of those third parties .

24.7 Platform Content and License.
All content on the Lime platform (including logos, software, design, and text) is owned by Lime or its licensors. You are granted a limited, revocable, non-exclusive, non-transferable license to access and use the Services solely for their intended purpose. This language tracks ’s “Platform Content” and ’s intellectual property clauses .

24.8 Independent Parties.
Use of the Services does not create any agency, partnership, joint venture, or employment relationship between you and Lime or between Lime and any Instructors or Facilities. Each Instructor and Facility acts as an independent entity consistent with ’s and ’s non-agency clauses .

24.9 Non-Transferability and Death or Incapacity.
Accounts are personal and non-transferable. In the event of the account holder’s death or incapacity, rights and access terminate subject to lawful family requests. Dependent profiles may be transferred or closed by verified guardians in accordance with the Lime App Master Rules and modeled on ’s non-transferability terms .

24.10 Force Majeure.
Lime is not liable for any delay or failure to perform caused by events beyond its reasonable control, including natural disasters, government actions, network failures, strikes, pandemics, or other circumstances consistent with ’s expanded force-majeure definition .

24.11 Equitable Relief.
Lime may seek injunctive or equitable relief (including for intellectual-property or data security violations) in any court of competent jurisdiction notwithstanding any agreement to arbitrate, mirroring ’s carve-out .

24.12 No Third-Party Beneficiaries and Interpretation.
These Terms do not create third-party rights for anyone other than the parties herein. Headings are for reference only and have no legal effect. In this agreement, “will” means “shall,” following ’s interpretation clause .

24.13 Survival.
Any sections that by their nature should survive termination—including intellectual property, liability limits, indemnification, and dispute-resolution clauses—shall survive the termination of these Terms.